WHAT SHOULD I DO IF MY PAYMENT HAS BEEN REFUSED?
If you think that your payment has been unsuccessful, please check that you have not been sent an order confirmation email and that no order appears to be “In progress” in your customer space. If nothing is displayed, you can try placing your order again using a different bank card.
WHEN WILL I BE CHARGED AFTER CONFIRMING MY ORDER?
Your bank account is debited as soon as the payment is confirmed online.
If, despite the care that we take in preparing our orders, an item was out of stock, we will issue you a refund prior to shipment of your packages.
HOW CAN I PAY MON ONLINE ORDER?
The Eric Bompard Online Store offers you several payment methods:
- VISA, MASTERCARD, AMERICAN EXPRESS cards
CAN I USE A CREDIT NOTE RECEIVED IN STORE ONLINE?
The Eric Bompard Online Store does not offer payment by credit note. You may use them in one of our Eric Bompard stores or by calling or Customer Service.
DO YOU OFFER GIFT CARD PAYMENTS?
The Eric Bompard online Store does not offer payment using gift cards or gift vouchers.
CAN I RECEIVE AN INVOICE?
To receive an invoice, please contact our Customer Service by phone on +33 (0)1 40 12 00 40 (no additional charge) or by mail firstname.lastname@example.org.
CAN I CLAIM TAX FREE SHOPPING ONLINE?
The Eric Bompard Online Store does not offer the Tax Free service. No tax free form will be sent.
IS YOUR WEBSITE SECURE?
We secure 100% of the transactions carried out on our website. We use SSL encryption technology to ensure that your bank account information remains protected. It does not pass directly through our website and cannot be accessed by third parties. You can place your order with full confidence.