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Customer Service

Whatever you need, we are here to help.

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Delivery options

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DELIVERY OPTIONS

Europe :

• Standard home delivery (Chronopost) : 5€ and free for orders over 50€ ;
• Express home delivery (DHL) : 10€ ;

*European Union area (€ area)



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Country of delivery

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COUNTRY OF DELIVERY

Good news, the Eric Bompard online shop delivers worldwide. However, delivery and return conditions may differ depending on the destination.

Express Delivery

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EXPRESS DELIVERY OPTIONS

We offer an express delivery service. Delivery costs and times vary depending on the country and the value of your basket. A courier service is available in Paris and the suburbs.

E-Reservation

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BOOK ONLINE, TRY & PAY IN-STORE

You can reserve an in-store item directly from the product page on eric-bompard.com. Visit the product page, select your size and click on "See availability in store". Select the store where you would like to reserve your item and click "Reserve item". Our store will confirm the availability of your item within 3 hours and you will receive a confirmation email and SMS. Once you have received the availability confirmation, the product will be reserved exclusively for you for 3 days.

In-store Pickup

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IN-STORE PURCHASE PICKUP

Maison Eric Bompard allows you to shop online and pick up your order in-store within 3 business days. This service is available only at certain stores and for specific products when choosing the delivery method during your order. At the "delivery option" step, select a store in "store collection". You will receive an email confirming the arrival of your order at the store. You have 15 days from receipt of the notification e-mail to collect your order. Please remember to bring proof of identity.

Customer Service

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CUSTOMER SERVICE

Our Cashmere Advisors are on hand Monday to Friday from 9am to 6pm (GMT+1) to help and advise you :

• by email : contact@eric-bompard.com;
• by phone (toll-free) : +33 (0)1 40 12 00 40



Contact us


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THE ART OF GIFTING
Bompard orders with the gift option are beautifully wrapped in our signature gift box. Items are delicately protected by tissue paper.

The Bompard Gift Card in just a few clicks*

Our gift cards can be used on the entire collection, online at www.eric-bompard.com, and in our stores for 2 years.

Paper Gift Card

It will be delivered in a beautiful box to the shipping address you provided. A card, inserted in the pouch, allows you to personalize your gift and leave a message.

Virtual Gift Card

It will be sent directly to the recipient by email.

*Service available depending on country

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Discover the collection

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Shop at Eric Bompard with confidence using secure payment

Sustainable & Quality cashmere

OEKO-TEX® STANDARD 100

Secure payment

Free shipping and returns