WHERE IS MY ORDER?
To track your order, please click on:
It can take between 1-4 business days (not including weekends and national holidays) for us to prepare a package for international delivery.
Once your order ships, you will be sent an auto-email containing tracking information.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation. The investigation to locate a package may take up to two weeks. If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
DO YOU DELIVER TO MY COUNTRY?
Please click on the flag icon at the button of our homepage and select your delivery country. If you cannot see your country listed, then it is likely that we do not currently ship there
HOW MUCH WILL IT COST TO SHIP TO MY COUNTRY?
Shipping costs are calculated automatically at checkout and depend on:
Size/weight of the package
Shipping method selected
The prices for each available option will be displayed at checkout.
HOW LONG DOES IT TAKE TO DELIVER TO MY COUNTRY?
Delivery times depend on:
Shipping method selected
An estimated delivery time will be displayed. Delivery dates quoted at checkout are an estimation only. We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.
Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.
DO I NEED TO PAY DUTIES & TAXES?
Import duties and taxes may apply upon receipt of international orders. These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:
Country of origin of the purchased product
Local VAT rates
Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.
Our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package – guaranteed! All you need to do is prepay the duties at our checkout.
If prepayment is supported for your order, then you will be quoted as follows: “Prepay xxxx for duties, taxes and fees now to guarantee no additional charges on delivery”
Select this option if you wish to prepay duties & taxes. Should you choose to use this option, you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes).
Please note that any inspections and fees applied on imports to your country are beyond our control, should you decide not to prepay your taxes during checkout.
You can consult our Help Center or contact our Cashmere Advisers by email firstname.lastname@example.org or by phone at +33 (0)1 40 12 00 40 (cost of a local call), from Monday to Friday, from 9am to 6pm and on Saturdays, from 9am to 5pm (GMT+1).