Returns & Refunds

WHAT IS THE RETURN PROCEDURE?

It is easy and free for European countries, there are no documents to print.

Fill in the return form stating the reason for the return, together with the item(s) you wish to return. Pack your unworn item(s) re-using the original packaging thanks to the self-adhesive strip. Attach the return label on your parcel or log into your customer account to edit a new one, if you have lost it.

Choose between the three return methods:

  • at the post office
  • at the pick up point*
  • from your mailbox*.

*For France only, find all the terms on the return label or the following website

You can return your order 60 days following the date you placed it with us (extended return time during lock down).
The return will not be accepted if the item is unfit for sale (damaged, used or soiled). The item must be returned in its original packaging, accompanied by the label on the garment and the protective film. If necessary, the model will be returned to you.

ARE EXCHANGES POSSIBLE?

Exchanges are not possible. To exchange, simply return the parts that are not suitable free of charge and place a new order in France and Europe. Delivery costs are free of charge.

CAN I EXCHANGE MY ORDER TO A STORE?

Exchanges are possible in Eric Bompard stores in France, Belgium, Germany (excluding Swiss stores, outlets and department stores). As no refunds or credit notes can be issued by the stores, the exchange must be for items of a value equal to or greater than the amount previously paid. For a refund the credit note must be returned to Customer Service. The return is free of charge in France and Europe (except Switzerland). The refund will be made within 14 days.

Returns must be made within the 60 days following the shipment of your package (extended return time during lock down).

The return will not be accepted if the item is unfit for sale (damaged, used or soiled). The item must be returned in its original packaging, accompanied by the label on the garment and the protective film. If necessary, the model will be returned to you.

ARE RETURN CHARGES REFUNDED?

We enclose a prepaid shipping label with your order. Should you not wish to keep your item you can return it to us free of charge. It is valid for 60 days (extended return time during lock down).
We will not refund any return costs for a package returned using your own methods. If you have lost it, log into your account to edit a new one.

HOW LONG WILL IT TAKE FOR ME TO GET MY REFUND?

Returned orders will be refunded by our Customer Service within 14 working days after the receipt of the package.

WHAT DO I DO IF I HAVE LOST MY RETURN LABEL?

We enclose a prepaid shipping label with your order. Should you not wish to keep your item you can return it to us free of charge. If you have lost it, you can contact the Customer Service, you will receive a new one by email.

MY ITEM HAS A DEFECT. WHAT SHOULD I DO?

If, despite the care that we take in producing your order, an item does not meet our quality requirements, please contact Customer Service by mail contact@eric-bompard.com or by phone on +33 (0)1 40 12 00 40 (cost of a local call). Our cashmere advisers are at your service from Monday to Friday, 9am to 6pm, and from Saturday to Sunday, from 9am to 5pm (GMT+1) . We will offer you a tailor-made solution.