Order

IS IT POSSIBLE TO ADD A GIFT WRAPPING?

The gift wrapping option is now available online. All you have to do is add the gift box to your basket before confirming your order.

CAN I ORDER BY PHONE?

Yes, for the European countries. Our cashmere advisers will be more than happy to advise you, and record your order by phone on +33 (0)1 40 12 00 40 (no additional charge) from Monday to Friday, from 9am to 6pm (GMT +1)

CAN I MODIFY OR CANCEL MY ORDER?

Once your order has been placed, you have 30 minutes to contact the customer service by phone at +33 (0)1 40 12 00 40 from Monday to Friday 9AM to 6PM, to modify or cancel your order.
You can modify items in your order as well as your delivery address or cancel order. 

After this time, you will no longer be able to modify or cancel your order. You must either return your order to us, free of charge, using the prepaid return label included in your parcel (for European countries outside Switzerland and the united Kingdom), or refuse the package to the delivery person. You will then be able to place your order again, free of charge by contacting customer service. 

HAS MY ORDER BEEN RECEIVED?

Your order is received when you see it appears in your online Eric Bompard customer account in the “My orders” section with the status “In progress”.

You will also receive a confirmation email indicating your order number. However, please check your spam folder if you do not receive the email within 5 minutes.

HOW DO I KNOW IF MY ORDER HAS BEEN PREPARED?

Your order is taken over by our preparation team within the coming hours following the payment validation.

You have the chance to follow the preparation of your order on your online Eric Bompard customer account, section “my orders”.
Status "in preparation: your order is being prepared by our logistic team. It has not been collected by the carrier yet.
Status "shipped" : your order has been collected by the carrier, the delivery is ongoing.

WHAT SIZE SHOULD I CHOOSE?

Our garments are cut carefully to satisfy your regular needs. A size guide indicating the dimensions is at your disposal on every product information sheet.

You may select your usual size. If you are between two sizes, please do not hesitate to order both. Returns are easy and free of charge in France and Europe (except Switzerland and the United Kingdom).

ARE THE ITEMS IN MY CART RESERVED?

The items added to your cart are not reserved. However, they will stay in your cart for 30 days.

HOW DO I ADD A PRIVILEGE CODE?

You can add a privilege code directly at the bottom of your cart in the “promotional code” space. Make sure you confirm the offer by clicking on OK. The promotion will be automatically added to the cart.

DO YOU OFFER GIFT CARDS?

We do not yet sell gift cards in our online shop. Please sign up to our newsletter to be informed of our new products. 

Good news is, you will find gift cards in our shops.

IS IT POSSIBLE TO RECEIVE AN INVOICE?

To receive an invoice, you may contact our Customer Service by phone on the number on +33 (0)1 40 12 00 40 (cost of a local call) or by mail  contact@eric-bompard.com