Your request concerns a subject you cannot find in our Help section?
- You can send us an email at email@example.com
- Or call our Customer Service at +33 (0)1 40 12 00 40.
Our mail-order center and our customer service are open from Monday to Friday : 9 am to 6 pm.
My accountHow to create and manage your account
Create an accountCreate an account
To create an account:
- Click on “My account” at the top right of the screen,
- Once on the sign-in page, enter your email address in the “Create my account” field,
- Click on “Create an account” to get to the personal information form you need to complete,
- Once you have submitted the form, you will receive an email confirming your account has been created.
You will need your login details to log in and place orders securely from our online store www.eric-bompard.com
Use the “My account” page to update your personal information, view the details of your orders and track deliveries.
Logging on to your accountLogging on to your account
To log on to your account:
1. Click on “My account” at the top right of the screen;
2. Once on the sign-in page, enter your email address and password in the “My account, I already have an accont” field;
3. Click on “Submit” to access your account.
Forgotten your passwordForgotten your password
If you cannot remember your password, click on “Forgotten password?” when logging on to your account, then enter your email address and you will be instantly sent a new password by email.
If you do not receive an email from Eric Bompard in the next few minutes, we suggest you check in your spam and unwanted email boxes.
To change your password, simply go to the “Change your personal details” section, then enter your old and new password in the relevant fields.
Data protectionData protection
Eric Bompard SA undertakes not to share the information provided by its customers with third parties. This information will only be used internally for the purposes of processing customer orders.
However, it can be used for marketing purposes if you have previously ticked the “I want to receive the latest Eric Bompard information and invitations” box. We will then send you offers by email or post.
You can unsubscribe at any time, at no charge, by:
- clicking on the unsubscribe link at the top of each newsletter; or
- going to the “Newsletter” page on our website at www.eric-bompard.com; or
- sending an email to firstname.lastname@example.org or a letter to Eric Bompard SA, Vente par Correspondance, 22 rue Louis Blanc, 93585 Saint-Ouen Cedex – France.
PaymentWHAT MEANS OF PAYMENT ARE AVAILABLE AND ARE THEY SECURE?
Means of payment availableMeans of payment available
You can pay by card (debit/ credit card, Visa, MasterCard, American Express) or Paypal.
Secure paymentSecure payment
All payment transactions are made directly via ATOS, a specialist in secure online payments. When making a payment by card, you are automatically transferred to a bank server which is secured by S.S.L (Secure Socket Layer) encryption to offer the best protection to all payment-related information. Your banking details shall not be transmitted to our computer system at any time.
Delivery in Metropolitan France, countries belonging to the European Union and Monaco:
The order will be inclusive of tax. Prices are based on the VAT rate applicable on the date of the order.
Delivery in overseas departments and territories:
For all products shipped to overseas departments and territories, the price applied will be the price excluding VAT. When the parcel arrives, the customer will be required to pay the customs duties and taxes due on the products on entry to the department or territory.
Delivery outside the European Union:
For all products shipped outside the European Union, the amount corresponding to VAT at the rate applicable on the date the order is shipped will be deducted from the price of the order. Customs duties or other local taxes or import duties or government taxes may be due and these are not the responsibility of Eric Bompard SA. They shall be payable by the customer who assumes full responsibility in this regard in terms of declarations and payments to the relevant authorities in his/her country.
OrderHOW TO MAKE AN ONLINE PURCHASE
How do I search for a product on the website?How do I search for a product on the website?
You can search for a product via the Women, Men, Children, Accessories and Coats sections shown along the top of your screen. You will then be able to refine your search using the filters (categories, colours, sizes, prices) on the left of your screen.
You can also search for a specific item via the search engine at the top right of your screen, by entering the reference of the item or the key words (“extrafine pullover”, for example).
Finally, you can search for an item by clicking on one of the themes shown on the homepage on our website.
To order the product selected, simply click on “Add to shopping bag”.
How to order ?How to order ?
When you are on the product sheet for your chosen item, to order it, simply select the required size and colour and click on “Add to shopping bag”. You will then have the choice between “Continue shopping” or “Pay my order”.
At any time while using our website, you can view the items in your basket by clicking on “Shopping bag” at the top right of the screen. You can delete an item from the basket by clicking on the symbol at the end of the line concerned or add products to your order by clicking on “Continue shopping”.
How do I choose the right size?How do I choose the right size?
To work out the sizes, check the size chart shown at the bottom of every product sheet. The measurements are given in centimetres or inches.
How do I change or add a delivery address?How do I change or add a delivery address?
You can change or register a new billing or delivery address via your personal account.
Simply go into your account and select “Manage your address book”. Each address must be given a name, for example: “Main address”.
Confirmation email not received (order, registration, password)Confirmation email not received (order, registration, password)
We suggest, first of all, that you check your inbox, unwanted email and spam. If you can’t find the confirmation email, please contact our Customer Service on +33(0)1.40.12.00.40 (standard rate call).
How to track the status of my orderHow to track the status of my order
You can track the status of your order via your personal account under “View your previous orders”.
Can I order by telephone?Can I order by telephone?
Our Customer Service representatives are ready to advise you on your choices and take your order by telephone on +33 (0)1 40 12 00 40 (standard rate call).
How do I change or cancel an order?How do I change or cancel an order?
If you want to change or cancel your order, please contact our Customer Service by telephone on +33 (0)1.40.12.00.40 (standard rate call) or by email on email@example.com indicating your order number.
It is possible to change size, colour or item depending on availability.
ReturnHOW DO I RETURN AN ITEM?
How do I do a return?How do I do a return?
You have 30 days from receipt of your order to return your purchases if you are not entirely happy with them.
The items must be returned in their original packaging and in clean, unworn condition. You will be able to ask for :
- An exchange : we will exchange the item(s) or refund you, according to your choice. To avoid extra time, please follow the return procedure you will find on the back of your invoice.
- A refund : if you choose the refund, it will occur within 30 days from the receipt of your request duly completed. Please note that the return shipping costs are not reimburse.
France and Europe (except Switzerland)
Please fill in the return form attached to your order, state the items you wish to return and include it in your parcel.
Pack your item it the original packaging thank to the adhesive strip and attach the pre-paid label included in your parcel. If you have lost it, please log into you personnal account and create a new one.
Please fill in the return form and include it in your parcel.
In order to secure the return of your item(s) you mus send you parcel by Colissimo Recommandé (registered parcel post) to the following address :
ERIC BOMPARD SA – Vente à Distance
22 Rue Louis Blanc
93585 St Ouen Cedex – France
I want to make an exchangeI want to make an exchange
If you have asked for an exchange, this will be subject to the availability of the item or items requested. There are no charges for the delivery of the new item.
I am returning an item but I do not want an exchangeI am returning an item but I do not want an exchange
You can return the item or items ordered and ask for a refund: will be made within 30 days from receipt of the item or items returned.
The delivery charges paid initially will be refunded if all the items ordered have been returned.
Contact usContact us
Customer services operates from 9 a.m. to 6 p.m. Monday to Thursday and from 9 a.m. to 5 p.m. on Fridays (GMT+1).
You can contact us by:
- email at firstname.lastname@example.org
- telephone on +33 (0)1.40.12.00.40 (standard rate call)
- post to the following address:
ERIC BOMPARD SA
Vente à distance
22 Rue Louis Blanc
93585 SAINT OUEN CEDEX
Do I have to pay the return charges?Do I have to pay the return charges?
The return charges are free in France an in Europe (EU countries) and are at your charge outside this area as indicated in our Terms and Conditions of Sale.
DeliveryWe insure your products up until delivery. Your order must be signed for.
Delivery coverage zones:Delivery coverage zones:
* Zone 1: Metropolitan France and Monaco
* Zone 2: E.U. countries, DROM TOM and Switzerland: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, DROM TOM, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom.
* Zone 3: Other destinations: Australia, Brazil, Canada, China, Dubai, United States, Israel, Japan, Kuwait, New Zealand, Russia and Ukraine;
Within the countries listed below, deliveries will not be made to the areas indicated:
* Italia: Campione d'Italia, Livigno, Lugano, San Marin
* United Kingdom: Channel Islands, Gibraltar
* Spain: Ceuta, Melilla, Canaries Islands
* Denmark: Faroe Islands, Greenland
* Greece: Mont Athos
* Germany: Island of Heligoland, Bûsingen
* Finland: Aland.Islands
* Others: Vatican City
What are the delivery times and charges?What are the delivery times and charges?
The shippment is done by Colissimo [registered parcel post]. The delivery times and charges according to the coverage zones are as follows:
Price in €
Price in £
Price in CHF
Price in $
ZONE 1/FRANCE and MONACO
3 to 5 business days / Sales: 3 to 8 business days
ZONE 2/ EUROPE/OVERSEAS REGIONS
3 to 8 business days / Sales: 5 to 10 business days
ZONE 3/OUTSIDE EUROPE
5 to 10 business days
How can I track the shipping of my order?How can I track the shipping of my order?
The email confirming shipping of the order will include a tracking number and a link redirecting you to the carrier’s website so you can track the delivery of your parcel.
I have not received my parcelI have not received my parcel
You can start by checking the status of your order using the parcel tracking number indicated in the shipping confirmation email or on your account.
If the information provided is insufficient, please contact customer services on +33 (0)1 40 12 00 40 (standard rate call) or by email at email@example.com, giving your order number and tracking number. Depending on the status of your parcel, an investigation may be opened with the carrier.