RETURN AND REFUND

You have 30 days from the date you receive your order to change your mind and return your items for a refund.​ Exchanges are not available at this time.​

Return procedure :​​

1. CREATE A RETURN REQUEST :

  • If you have a Bompard customer account, log in to your personal space, then go to the « My Orders » section.
  • If you do not have an account, scroll to the bottom of our website and click on « Manage my return », or access it directly via this link.
  • You will need your order number and the email address used for the purchase.​​

2. SELECT THE ITEMS TO RETURN :​

  • Tick the items you wish to return, indicate the reason for each return, then confirm your request.​

3. PRINT THE PREPAID RETURN LABEL : ​

  • You will receive your return label by email.​
  • Print it and attach it clearly to your parcel.​
  • Attach the printed return label to the parcel and place the return slip inside. The commercial invoice, also printed with the return documents, must be handed over to the courier.​

4. PREPARE THE PARCEL

  • Place the unworn items, along with their original packaging, in the recycled box used for the initial delivery, using the second adhesive strip.​

5. SEND BACK YOUR PACKAGE

Go to www.dhl.com and select your country from the "Choose a location" dropdown menu.

Choose from the two return options by clicking on :

  • "Contact DHL Express" to schedule a pick-up at your chosen address.
  • "Locate drop-off points" to drop off your package at a DHL drop-off point.


Returns will be refused if the items are damaged, used or soiled. The item must be returned in its original packaging, accompanied by its label and, if applicable, its protective film. Otherwise, the item will be returned to you.

*Return shipping within Europe is free. For returns outside of Europe, return shipping costs are the customer's responsibility and will be deducted from the refund. These costs will be shown when you enter your return details in the returns portal.

Return shipping costs within Europe are free.

For returns outside of Europe, the customer is responsible for the shipping costs, which will be deducted from the refund. These costs will be displayed when you initiate your return on the return portal.

Maison Bompard does not offer traditional exchanges. However, you can return the items that do not fit and place a new order.

Shipping costs are free.

1. Online Purchases

In-Store Exchanges :

You can exchange online purchases in store only for a different color and/or size. This is possible at Bompard stores located in France, Belgium, Luxembourg, Germany, and Austria (excluding stores in Switzerland, the United Kingdom, outlets and department stores).

Return Conditions :

Returns must be made within 30 days of your order's shipping date.

Returned items must :

  • Be in their original condition (not damaged, not worn, and not soiled).
  • Be accompanied by their original packaging, the garment's tag, and protective film (if applicable).
  • If these conditions are not met, the return will be refused, and the item will be returned to you.

Refunds :

Refunds for online purchases are not processed in-store.

2. In-Store Purchases

You can :

  • Make an exchange
  • Request a store credit

Refunds :

No refunds will be issued for in-store purchases.

If, despite the care we put into preparing your order, a product does not meet our quality standards, we invite you to contact Customer Service by email at contact@eric-bompard.com or by phone at +33 (0)1 40 12 00 40 (standard rate call).

Our Cashmere Advisors are available from Monday to Friday, from 9 AM to 6 PM (GMT+1). We will offer you a tailor-made solution.

The refund will be processed by our customer service within 14 days of the return notification from the customer.

The refund for returned items will be made within 14 days (this is the usual time frame). The refund method will be the same as the payment method used for your order and will be processed by our partner Global-e.

If you prepaid taxes through the Global-e service or paid taxes upon receiving your order, you must request a refund directly from the customs authorities in your country.

Please note that shipping costs for your items will be refunded only if the entire order is returned.

We invite you to consult our FAQ or contact our Cashmere Advisors by email at contact@eric-bompard.com or by phone at +33 (0)1 40 12 00 40 (standard rate call).